Sr. Manager Claims

Job Description

Job Description

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

We are seeking a strategic, hands-on Senior Manager of Claims to lead a team responsible for overseeing transportation, warehouse, and supplier claims across our portfolio. This person will play a critical role in protecting company assets, reducing financial risk, driving root cause analysis, and developing long-term solutions with external partners and internal stakeholders. The role requires a blend of analytical rigor, cross-functional collaboration, vendor management, and team development.

Key Responsibilities :

Leadership and Team Development

Manage, mentor, and develop a team of claims analysts and coordinators

Establish team KPIs and performance standards aligned with corporate goals

Foster a culture of accountability, continuous improvement, and customer service

Claims Oversight and Risk Mitigation

Lead the end-to-end process for transportation, warehouse, and supplier claims

Oversee accurate and timely entry, tracking, and resolution of claims across systems

Collaborate with internal teams (Logistics, AR, QA, Procurement, etc.) to resolve issues

Vendor and Partner Collaboration

Serve as primary escalation point for external vendors including steamship lines, carriers, warehouses, and suppliers

Negotiate resolutions, ensure compliance with service level agreements, and guide corrective action initiatives

Loss Prevention and Root Cause Analysis

Analyze claims trends and loss patterns to drive strategic prevention initiatives

Deliver regular reports to senior leadership with insights, root causes, and recommendations

Partner with operations and inventory management teams to reduce outdated, surplus, or damaged inventory

Compliance and Documentation

Ensure all claims meet legal, financial, and insurance documentation standards

Oversee Certificate of Liability Insurance requests and related recordkeeping

Support Accounts Receivable with customer deductions tied to damages, shortages, and returns

Qualifications :

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field; advanced degree a plus

7-10 years of experience in inventory claims, cargo loss, or risk management, with at least 2 years in a leadership capacity

Strong working knowledge of freight claims processes, transportation / logistics networks, and warehousing operations

Excellent communication and negotiation skills across internal and external stakeholders

Advanced Microsoft Excel and data analysis skills; ERP or claims management system experience preferred

Proven ability to lead through ambiguity, manage competing priorities, and drive cross-functional alignment

Annual Salary : $125,000 - $140,000 annually

Our Benefits :

We care about your total well-being and will support you with the following, subject to your location and role.

Health : ?Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts

Wealth : ?Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program

Happiness :

Professional Growth : ?Online training courses, virtual and classroom development experiences, education assistance program

Work-Life Balance : ?Paid-time off, parental leave, flexible work schedules (subject to your location and role)

Team Building : ?Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and / or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group?is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact?hr@gellertglobalgroup.com.

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