Staff Engineer, Customer Quality Analytics

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Title

Staff Engineer, Customer Quality Analytics

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to :

• Career development with an international company where you can grow the career of which you dream.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Sylmar, CA or Sunnyvale, CA location in the Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT YOU'LL DO

The Staff Engineer, Customer Quality Analytics is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer facing experienced engineering or medical personnel who operates using facts and data and has excellent communication skills. This role is focused on understanding and championing the customers' experiences and recommending viable solutions. The Staff Engineer also utilizes their understanding of the clinical experience to provide input for product improvements and new product development, as well as to answer challenging technical questions and product performance inquiries for physicians, customers and the commercial team. This role involves frequent interaction with all levels of the organization including Executive Management as well as representing the Quality organization to the customer.

This is a senior technical position, responsible for customer-facing content and communication based on analysis and understanding of customer product concerns (complaints).

Job Responsibilities

EDUCATION AND EXPERIENCE YOU'LL BRING

Basic Qualifications :

Preferred Qualifications

Please note that the salary range listed is our full grade range. We usually hire based on the mid-point.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com / Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Abbott is an Equal Opportunity Employer of Minorities / Women / Individuals with Disabilities / Protected Veterans. EEO is the Law link - English : http : / / webstorage.abbott.com / common / External / EEO_English.pdfEEO is the Law link - Espanol : http : / / webstorage.abbott.com / common / External / EEO_Spanish.pdf

$112,000.00 – $224,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY : Operations Quality DIVISION : CRM Cardiac Rhythm Management LOCATION : United States >

Sylmar : 15900 Valley View Court ADDITIONAL LOCATIONS : United States >

Sunnyvale : 645-647 Almanor Ave WORK SHIFT : Standard TRAVEL : Yes, 5 % of the Time MEDICAL SURVEILLANCE : No SIGNIFICANT WORK ACTIVITIES : Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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