Customer Experience Specialist- Spanish Bilingual

Customer Experience Specialist- Spanish Bilingual

Protective is seeking a detail-oriented and customer-focused Customer Experience Specialist to join our dynamic team. In this role, you'll be responsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for our customers. Your commitment to quality and service will help uphold our standards of excellence.

As a bilingual team member, you'll play a key role in fostering inclusive communication by supporting our Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all.

Fluency in both Spanish and English is a required qualification for this role.

Responsibilities

• Process incoming business and cancellations with precision and timeliness.
• Meet or exceed established production and quality benchmarks.
• Deliver exceptional service to both internal and external customers.
• Support Spanish-speaking stakeholders by facilitating clear and effective communication.

Skills

$40,000 - $45,000 a year

Protective's targeted salary range for this position is $40,000 to $45,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work / life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Accommodations for Applicants with a Disability : If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.