Regional Operations Manager - Business Process Outsourcing

Regional Operations Manager - Business Process Outsourcing

Join to apply for the Regional Operations Manager - Business Process Outsourcing role at IST Management.

Overview

This is a fantastic opportunity to apply your knowledge of facilities management and business services as Regional Operations Manager with IST Management. The Regional Operations Manager maintains and grows existing accounts, manages Operations Managers, Site Managers and Site Supervisors at various locations in the Florida region, takes ownership of client communication and relationships, and follows through on our commitments to excellent service for our clients and upward mobility for our talented employees.

Schedule & Location

The Regional Operations Manager role is a full-time, salaried position, Monday-Friday during regular business hours. The Regional Operations Manager will travel to and visit client sites in the Florida region as necessary to maintain client relationships and operations needs, and will perform other related work remotely. The Regional Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site, including occasional evenings and weekends. The Regional Operations Manager must have access to reliable transportation, including to sites not along public transportation routes.

Compensation

$120,000.00 - $130,000.00 per year.

Benefits

Medical, dental, vision, short and long term disability, life, 401(k), paid time off, 7 paid holidays, pet insurance and bonus incentives.

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections / forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. IST Management has been recognized as one of the fastest-growing companies in the U.S., a winner of the Nation's Best & Brightest Companies to Work For, and has received the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list.

Responsibilities

• Maintain effective written and oral communications with clients, employees and the operations team.
• Assist Regional Vice President and National Account Manager by going on joint appointments to meet with existing and potential clients.
• Prioritize work and deploy staff as required to ensure client needs are met in regards to on-time delivery of services and quality of work.
• Manage recruitment.
• Manage contract renewals and amendments.
• Ensure all work standards are met on a consistent basis.
• Manage contract labor compliance and control labor expenses.
• Ensure Site Supervisors and Site Managers accurately prepare and distribute management reports in a timely manner.
• Ensure productivity maximization through the efficient use of standard operating procedures.
• Develop new procedures to improve site operations and lower costs.
• Manage, train and coach Site Supervisors and Site Managers by developing work environments that promote high motivations and client satisfaction.
• Ensure the safe and proper use of equipment by all employees.
• Work with Human Resources Department in conducting investigations and addressing employee conflicts.
• Participate in weekly Operations Conference Call.
• Conduct monthly site audits to ensure compliance with company procedures and protocols.
• Ensure all sites close out correctly each month in order to ensure proper client billing.

Non-Essential Job Functions

Qualifications

Accommodations & EEO Statement

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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