Infrastructure Analyst

Key Highlights :

• 8+ years supporting enterprise infrastructure operations and system administration
• Strong working knowledge of VMware, Windows Server, Cisco, Palo Alto, and storage management
• Skilled in network configuration, firewall troubleshooting, and server provisioning
• Experience with Ixia, Arista, Opengear, and Raritan hardware integration and support
• Proficient in incident response, system documentation, and change control processes
• Demonstrated ability to manage infrastructure backlogs, prioritize workloads, and streamline provisioning
• Strong communication and documentation skills with the ability to collaborate across IT and operations teams

The candidate excels in troubleshooting complex network and system issues, performing upgrades, and maintaining infrastructure integrity. They are a hands-on problem solver who thrives in fast-paced, team-driven environments, capable of quickly reducing equipment backlogs and optimizing Duke's OT Lab infrastructure performance.