Service Support Specialist

Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.

• This is a full-time role in our Melville, NY office

Responsibilities

Work with international vendors and global logistics partners

Oversee distribution of technical service cases and optimize the service program

Identify opportunities for increased efficiency

Liaise with the service team to create and distribute estimates and invoices.

Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery

Ensure timely and professional communication with customers regarding service status and case updates

Collaborate with cross-functional teams (field service) to implement process improvements in service operations

Assist with CRM administration

Manage Return Merchandise Authorizations (RMAs) for inbound parts

Support Operations leadership in daily tasks

Required

BA or BS required

High level of organization and time management skills

Strong written and verbal communication skills

Solid business acumen

Superlative problem-solving and critical thinking skills

Willingness to be flexible and adapt to situations on a daily basis

Ability to lift 50-75 lbs.