Support Center Specialist

Idaho Staffing • Boise, ID, US

4 days ago

Job type

Full-time

Job description

Support Center Specialist

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. This role will receive, document, research, coordinate and respond to routine and non-routine inquiries from internal and external contacts related to a variety of Accounts Payable operations. The Support Center Specialist educates and assists internal (Simplot business) and external customers (suppliers) as it relates to invoice statuses, payment inquiries, remittances, and other Accounts Payable related topics.

Key responsibilities include :

Receive, monitor, and solve all AP related inquiries via phone / voicemail & email in a timely manner.
Review of vendor statements
Analyze request for potential escalation to L2
Assist with resolution regarding urgent or escalated inquiries
Assist with returned checks
Assist internal customers with updates to AP software access
Assist with maintaining departmental procedure, process and work instruction documentation
Run periodic reports as requested
Complete miscellaneous tasks as needed

Typical education : Bachelor's Degree (B.A. or B.S.) from 4 year college or university.

Relevant experience :

3+ years related experience and / or training

Attention to Detail : Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments

Communication Skills : Strong verbal and written communication skills are essential for interacting with vendors, suppliers, and internal departments to resolve issues and clarify information

Time Management : The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment

Problem-solving : AP Support members often encounter complex inquiries, which require analytical thinking and resourcefulness to resolve

Collaboration : Working closely with direct team members as well as other departments such as Procurement, EDM, HR Solutions, Finance, and Document Processing, requires a collaborative mindset and good interpersonal skills

Adaptability : AP processes may change due to system updates or policy changes, so being flexible and open to learning is important

Customer service orientation : Ensuring that vendors and internal stakeholders have a positive experience when dealing with AP queries or issues is crucial for maintaining good relationships

Organizational skills : The ability to stay organized while handling multiple email inquiries, phone calls, & tasks helps maintain efficiency and accuracy

Discretion and confidentiality : AP team members, including Support, handle sensitive financial information, so maintaining confidentiality and handling information responsibly is essential

Emotional intelligence : Managing stress, staying calm under pressure, and handling conflicts with vendors or colleagues in a professional manner is important in this role

The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.

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