Talent.com
Portal Operations Manager / Remote
Portal Operations Manager / RemoteBrightSpring Health Services • Englewood, CO, United States
Portal Operations Manager / Remote

Portal Operations Manager / Remote

BrightSpring Health Services • Englewood, CO, United States
10 hours ago
Job type
  • Full-time
  • Remote
Job description

Portal Operations Manager / Remote

Job Locations

US-CO-ENGLEWOOD

ID

2025-179027

Line of Business

Amerita

Position Type

Full-Time

Pay Min

USD $71,000.00 / Yr.

Pay Max

USD $107,000.00 / Yr.

Our Company

Amerita

Overview

The Portal Operations Manager provides national oversight for Amerita's Portal Specialist team. This role ensures a standardized, efficient, and high-quality process for extracting and managing referral data from hospital portals across all markets. The manager will monitor performance metrics, balance workload, streamline processes, and collaborate closely with Sales, Branch Operations, and Intake leadership to support growth and reliable referral intake. The Portal Operations Manager serves as the primary escalation point for portal-related workflow challenges and leads efforts to drive consistency and best practices nationwide.

Schedule : Monday - Friday, hours based on business needs.

We Offer

  • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
  • Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
  • 401(k) Retirement Plan with Employer Match
  • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
  • Employee Discounts
  • Tuition Reimbursement
  • Paid Time Off & Holidays

Responsibilities

Leads, mentors, and supports Portal Specialists nationwide

  • Monitors team effectiveness, responsiveness, productivity, and quality
  • Develops KPIs and performance dashboards to ensure timely referral handling
  • Provides coaching and training to improve standard work and maintain accuracy
  • Ensures workload balance across markets based on referral volume and staffing needs
  • Implements and enforces standardized portal-management processes and workflows
  • Partners with Sales Managers, Branch leadership, and Intake teams to align portal activities with local market requirements
  • Maintains a deep understanding of portal variations, market-specific workflows, and bottlenecks
  • Serves as the escalation point for portal-related issues, delays, or system barriers
  • Collaborates with IT, hospital partners, and internal leaders to resolve portal complications
  • Identifies process improvement opportunities and lead implementation of best practices
  • Analyzes referral volume trends and recommend staffing or process changes
  • Supervisory Responsibility : Yes
  • Qualifications

  • Bachelor's degree preferred; equivalent combination of education and experience considered.
  • Three (3) or more years of experience in home infusion, specialty pharmacy, intake operations, patient access, or case-management workflows.
  • Prior experience managing or leading teams strongly preferred.
  • Experience with CPR+, EMRs, or hospital portal systems is highly desirable.
  • Strong leadership and people-management skills with the ability to coach and motivate a distributed team.
  • Advanced ability to interpret data, monitor KPIs, and make operational decisions.
  • Excellent communication and relationship-building skills across internal and external stakeholders.
  • Ability to balance multiple priorities in a dynamic, high-volume environment.
  • Strong understanding of referral intake processes, case-management workflows, and payer requirements.
  • Problem-solving mindset with the ability to drive standardization and process improvements.
  • High proficiency with Microsoft Office, reporting tools, and technology platforms.
  • Percentage of Travel : 25-75%
  • Driving Position : Yes
  • To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally bending, reaching, and climbing (stairs / ladders). The physical requirements will be the ability to push / pull and lift / carry 1-10 lbs
  • About our Line of Business

    Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

    Salary Range

    USD $71,000.00 - $107,000.00 / Year

    Create a job alert for this search

    Operation Manager • Englewood, CO, United States

    Related jobs
    Travel Nurse RN - Labor and Delivery

    Travel Nurse RN - Labor and Delivery

    Travel Nurses, Inc. • Brighton, CO, US
    Full-time
    RN Labor and Delivery for a travel nursing job in Thornton, Colorado.Job Description & Requirements.Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with t...Show more
    Last updated: 30+ days ago • Promoted
    Travel Labor & Delivery Registered Nurse

    Travel Labor & Delivery Registered Nurse

    Planet Healthcare • Brighton, CO, US
    Full-time
    Planet Healthcare is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Thornton, Colorado.Job Description & Requirements. Planet Healthcare Job ID #71517814.Pay package is...Show more
    Last updated: 30+ days ago • Promoted
    Operations Mgr III

    Operations Mgr III

    Tech Digital • Denver, CO, US
    Full-time
    Top Must Have's : 10+ yrs experience Java Embedded programming skills with specialization in video engineering.Job Summary : We are seeking a dynamic Operations Manager to join our IT team, specializ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Labor & Delivery OR Surgical Technologist

    Travel Labor & Delivery OR Surgical Technologist

    TRS Healthcare • Brighton, CO, US
    Full-time
    TRS Healthcare is seeking a travel Certified Surgical Technologist for a travel job in Thornton, Colorado.Job Description & Requirements. Certified Surgical Technologist.TRS Healthcare Job ID #1...Show more
    Last updated: 19 days ago • Promoted
    Director, IT Infrastructure Operations

    Director, IT Infrastructure Operations

    Alterra Mountain Company • Denver, CO, United States
    Full-time
    COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT.Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the ...Show more
    Last updated: 30+ days ago • Promoted
    Engineering Operations Lead - Lunar Permanence

    Engineering Operations Lead - Lunar Permanence

    Blue Origin • Denver, CO, United States
    Permanent
    Applications will be accepted on an ongoing basis until the requisition is closed.At Blue Origin, we envision millions of people living and working in space for the benefit of Earth.We're working t...Show more
    Last updated: 28 days ago • Promoted
    Travel Labor & Delivery Operating Room Surgical Technologist

    Travel Labor & Delivery Operating Room Surgical Technologist

    Nightingale Nurses • Brighton, CO, US
    Full-time
    Nightingale Nurses is seeking a travel Certified Surgical Technologist for a travel job in Thornton, Colorado.Job Description & Requirements. Certified Surgical Technologist.You may not realize ...Show more
    Last updated: 19 days ago • Promoted
    Travel OR RN - Orthopedic & Spine Circulator

    Travel OR RN - Orthopedic & Spine Circulator

    Nightingale Nurses • Brighton, CO, US
    Full-time
    Nightingale Nurses is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Thornton, Colorado.Job Description & Requirements. You may not realize it, but as an RN with real ...Show more
    Last updated: 19 days ago • Promoted
    Provider Operations

    Provider Operations

    Bridge • Boulder, CO, US
    Full-time
    Bridge radically simplifies accepting insurance for virtual care clinics, enabling them to offer patients insurance-covered care within a matter of weeks. By utilizing Bridge, virtual care clinics c...Show more
    Last updated: 17 days ago • Promoted
    Travel Nurse Manager RN - OR - Operating Room

    Travel Nurse Manager RN - OR - Operating Room

    Rang Healthcare • Lafayette, CO, US
    Permanent
    Rang Healthcare is seeking a travel nurse RN OR - Operating Room Manager for a travel nursing job in Lafayette, Colorado. Job Description & Requirements.Required Skills & Experience : .Two (2)...Show more
    Last updated: 14 days ago • Promoted
    Travel Nurse RN - Labor and Delivery

    Travel Nurse RN - Labor and Delivery

    Junxion Med Staffing • Brighton, CO, US
    Permanent
    Junxion Med Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Thornton, Colorado.Job Description & Requirements. Junxion Med Staffing Job ID #1008623.Pay packa...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager (Denver)

    Operations Manager (Denver)

    Confidential • Denver, CO, US
    Part-time
    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-fun...Show more
    Last updated: 5 hours ago • Promoted • New!
    Travel Nurse RN - Telemetry - $1,719 to $1,829 per week in Golden, CO

    Travel Nurse RN - Telemetry - $1,719 to $1,829 per week in Golden, CO

    TravelNurseSource • Golden, CO, US
    Full-time
    TravelNurseSource is working with Fusion Medical Staffing to find a qualified Telemetry RN in Golden, Colorado, 80401!.Fusion Medical Staffing is seeking a skilled Telemetry RN for a 13-week travel...Show more
    Last updated: 6 days ago • Promoted
    Travel Labor & Delivery Operating Room Surgical Technologist

    Travel Labor & Delivery Operating Room Surgical Technologist

    TRS Healthcare • Brighton, CO, US
    Full-time
    TRS Healthcare is seeking a travel Certified Surgical Technologist for a travel job in Thornton, Colorado.Job Description & Requirements. Certified Surgical Technologist.TRS Healthcare Job ID #1...Show more
    Last updated: 8 days ago • Promoted
    Portal Specialist / Remote

    Portal Specialist / Remote

    BrightSpring Health Services • Englewood, CO, United States
    Full-time
    The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita's intake workflow.This role ensures r...Show more
    Last updated: 1 hour ago • Promoted • New!
    Revenue Operations Manager

    Revenue Operations Manager

    Trimble • Westminster, CO, US
    Full-time
    Job Location : Westminster, CO-Onsite.Our Department : Corporate Revenue.Want to lead the optimization of our entire revenue stream? Become the essential Revenue Operations Manager responsible for ma...Show more
    Last updated: 5 days ago • Promoted
    Travel Labor & Delivery Operating Room Surgical Technologist

    Travel Labor & Delivery Operating Room Surgical Technologist

    GetMed Staffing, Inc. • Brighton, CO, US
    Full-time
    Surgical Technologist for a travel job in Thornton, Colorado.Job Description & Requirements.GetMed Staffing is searching for a strong CST to assist our traveler-friendly client.A minimum of 1-2...Show more
    Last updated: 19 days ago • Promoted
    Travel Labor & Delivery OR Surgical Technologist

    Travel Labor & Delivery OR Surgical Technologist

    Nightingale Nurses • Brighton, CO, US
    Full-time
    Nightingale Nurses is seeking a travel Certified Surgical Technologist for a travel job in Thornton, Colorado.Job Description & Requirements. Certified Surgical Technologist.You may not realize ...Show more
    Last updated: 19 days ago • Promoted