Technical Support Analyst (Part-time)

Technical Support Analyst (Part-time)

Anderson, South Carolina

Onsite

Contract

$23.71 / hr - $27.1 / hr

Our client is looking for a Technical Support Analyst for a 3-month contract in Anderson, SC 29624.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration : 3 Months Required Skills & Experience

Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.

2+ years of experience.

Knowledge of the assigned area.

Desktop and / or Infrastructure support experience.

Account Specific Training or CertificationTechnical writing competency.

Coding / programming competency.

Cloud & SaaS services competency.

Sound understanding of customer support, operations, and processes.

Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

Demonstrated capability to achieve results in a fast-paced, client-driven environment.

Strong desire and enthusiasm to serve customers.

Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.

Working knowledge of the Microsoft Office application suite, including MS Outlook.

What You Will Be Doing Daily Responsibilities

Acts as a single point of contact for the intake, triage, and resolution of incidents and the management of requests.

Ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system / web portal, walk-up).

Aims to resolve all tickets within the team's scope of responsibility, or ensures that all items are correctly reviewed, updated, and reassigned to other appropriate IT teams.

Manufacturing setting tasks.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits :

Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by : Kenny Edgerton

Specialization :

• Technical Support