Branch Operations Manager

Branch Operations Manager

Legum & Norman is seeking a Branch Operations Manager to join our team at the corporate office in Falls Church, VA. This role is responsible for overseeing the corporate administrative and customer service teams, supporting the executive leadership in driving operational efficiency, and providing guidance to field staff to ensure exceptional service to the communities we manage.

The role is well-suited for an individual with a strong background in field-based customer service or frontline operations who is now seeking to transition into a corporate operations environment.

Key responsibilities include :

• Leading and managing corporate administrative and customer service staff to ensure smooth day-to-day operations.
• Partnering with the executive team to develop and implement strategies that enhance operational success and client satisfaction.
• Serving as a liaison between corporate and field teams to support consistent service delivery across all managed communities.
• Monitoring billing and collections to ensure timely revenue recognition.
• Collaborating with the Corporate Accountant to manage invoicing, accounts payable, and accounts receivable.
• Managing office equipment, maintenance, and inventory, including laptops, printers, and supplies.
• Monitoring workflows, identifying areas for improvement, and driving process enhancements.
• Providing clear direction, support, and accountability to ensure team members perform effectively and achieve operational goals.
• Promoting a positive, collaborative work environment focused on quality, accountability, and continuous improvement.

Requirements :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.