Veterinary Client Care Representative

Job Opportunity at VCA Laurelhurst Animal Hospital

We are seeking an experienced Veterinary Client Service Representative to join our team. VCA Laurelhurst Animal Hospital is a growing and vibrant small animal practice located on the NE side of Portland in the Laurelhurst community which we have been serving for many years. Compensation : $20-23 / HR DOE Schedule : 4 / 10s with rotating Saturdays We are a supportive team dedicated to providing the highest level of patient and client care. We are a modern, paperless hospital that provides wellness / preventative care, advanced care, digital radiology, ultrasound, surgery, dentistry, hospitalization, and more. Our goal is to provide our teams the tools and resources to be successful and to encourage professional growth and learning. Ideal candidates will have veterinary experience and be a team player who possesses excellent communication & computer skills, detailed organization, a strong work ethic, career minded, and enjoys working in a fast-paced yet fun environment. If you are looking for a team where your skills, knowledge and compassion will be well utilized, appreciated, and where progressive patient and client centered medicine is practiced, we may be the perfect fit for you. We are passionate about high quality medicine and committed to providing outstanding service to our patients and their families. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You; As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Why Join the VCA Laurelhurst Team? We are passionate about supporting Veterinary Teams and are committed to your continuing education and personal career development. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! Access to the people and financial resources of a large veterinary community Leadership opportunities Career development programs Opportunities to give back through strong Shelter partnerships and VCA Charities Continuing education opportunities Tuition support and sponsorships Mental health support Referral bonuses Competitive wage Medical, dental & vision insurance Generous pet care discounts Life, long and short-term disability insurance Paid parental leave Paid vacation and sick time 401(k) Full-time and Part-time positions available

Apply Today! We value your time, and that is why we have a very quick and easy mobile-friendly application process. We look forward to speaking with you! Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com