Patient Service Representative Fruitland Family Medicine

Patient Service Representative

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Family Medicine Clinic in the Fruitland Health Plaza!

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

This Full-Time position will have a schedule of four 9hr shifts Tuesday - Friday. This position will support the Family Medicine Providers in the Fruitland Health Plaza. This clinic is located at 910 NW 16th St #101, Fruitland, ID 83619.

Minimum Qualifications :

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential Functions :

Additional Duties :