Program Manager, Data Center Community

Program Manager For Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is seeking a detail oriented, customer obsessed Program Manager for its Data Center Operations team. Our Program Managers quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. If you have previous project management experience, are ready to take on challenges, are open minded, appreciate team camaraderie, are creative, outgoing, sociable, friendly, have a sense of humor, and want to help Amazon raise the bar, then this role is for you! Successful candidates are problem oriented - solution focused natural self-starters who possess the ability to design, develop, and deploy innovative solutions to address operational challenges while driving these solutions to completion. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams (internal operations, engineering, legal, finance, procurement, environmental / health / safety, etc.). This individual has strong communication skills, is organized, thrives in ambiguity, and is comfortable engaging with external stakeholders. The scope of role encompasses program management of capital expense (CAPEX) and / or operational expense (OPEX) projects within data center operations. The scope of projects will include but not be limited to process improvement, physical plant improvements, vendor (partner) management, and cluster-wide project coordination. The individual will be expected to identify areas for improvement as well as act on data provided from other teams and organizations to deliver results.

Key job responsibilities :

• Manage requirements, budget, design, and implementation of assigned projects
• Assess annual program requirements and build rolling 18 month project forecast
• Facilitate creation of SOWs with partner teams to be included in contract documents including RFQ / RFPs, change order controls, purchase orders, and invoicing
• Evaluate performance and work product of on-site partners and escalate issues through Amazon leadership
• Identify and communicate needs for design and process improvements
• Monitor and enforce project schedules and quality with, operational teams, cross functional amazon team members, and partners
• Lead and coordinate design and execution efforts between internal teams and outside partners including equipment specifications, material flow, process design, and site layout
• Evaluate project risks and issues and propose actionable resolutions
• Build strong working relationships with data center leadership teams across multiple sites as well as other internal stakeholders (operations, finance, safety, security, legal, procurement) and external stakeholders (community, businesses, and local leaders)
• General knowledge of data center operations and facility management
• Be detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
• Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
• Proactively and continually improve level of knowledge about data center relevant technologies

A day in the life of a Program Manager begins early with a review of overnight operations, ticket trends, and capacity metrics. The morning brings cross-functional syncs with Data Center Engineering Ops, Construction, Security, Logistics, and Operations to align priorities and mitigate site interference. Midday is spent translating evolving customer demand into executable workstreamsbalancing timelines, vendor performance, and workforce readiness. The afternoon focuses on auditing standards, walking data halls, and coaching leaders on quality and culture. Each day ends with reflection and reportingcapturing lessons learned to ensure safe, reliable, and scalable capacity delivery at AWS speed.

About the team : AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovatingthat's why customers trust our robust suite of products and services to power their businesses. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits .