Service Advisor

Join the Sterling KIA Team in Lafayette, LA!

As a Service Advisor, you are the face of our Service Department. Excellent customer service skills are required to be successful in this position as you assist customers from start to finish of the service process, and beyond. This is a fast-paced position that requires you to multitask well, have strong organizational skills, and perform well under pressure.

Essential Duties & Responsibilities :

• Assisting customers from start to finish of the service process, and beyond
• Call to update customers daily on the status of their vehicle service repairs
• Provide a seamless experience by understanding customer needs
• Consulting with Service Technicians to communicate vehicle updates with customers
• Effectively communicate diagnoses and accurate estimates to customers
• Build rapport and create lasting relationships with customers, ensuring they become customers for life
• Utilize top-notch customer service and communication skills to ensure customers have an outstanding experience in our Service Department

Requirements & Job Qualifications :

Schedule : Full-time Monday-Friday 7 : 30AM-5 : 30PM, including some Saturdays 8 : 00AM-12 : 00PM

Why Choose Sterling? Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.