Diehl Automotive of Massillon an immediate opening for a professional parts advisor.
Successful candidates will have experience in the retail / wholesale automotive parts industry be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful as well as some experience with Tekion.
Responsibilities :
- Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
- Answer telephone and greet customers in a friendly and professional manner.
- Communicate effectively with customers and vendors via phone in-person or email.
- Assist customers by answering questions and providing assistance as requested in a quick friendly and professional manner.
- Maintain clean and professional appearance of counter work area and stockroom.
- Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on Service Team and customer requests.
- Receive unpack and store parts in appropriate storage areas so they are readily available when needed.
- Check quantity and condition of goods received against invoices and purchase orders.
- Check number and unit cost as well as total billing for charges against proper records.
- Specify parts accurately.
- Process core returns parts warranties and parts returns as necessary.
Qualifications :
Prior experience in retail / wholesale automotive parts industry helpfulHighly self-motivatedFocused on customer satisfaction and strong interpersonal skillsMust have a valid drivers licenseBenefits offered :
Available Health insuranceAvailable Vision and Dental insuranceHealthcare spending or reimbursement accounts such as HSAs or FSAs401(k) with employer matchEmployee discountsRequired Experience :
Unclear Seniority
Key Skills
Business Development,Sales Experience,Marketing,Inventory Control,Customer Service,Computer Skills,Dealership Experience,GM Vehicles,Management Experience,Service Writing,Sales Management,Automotive Service
Employment Type : Full-Time
Experience : years
Vacancy : 1