Desktop Support Technician

Responsibilities :

Image and install software on Windows, and Apple laptops / desktops including IMAC (installations, moves, additions, and changes) and Remote support

Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices

Printer break-fix and installation

Disposal, redeployment and Asset reclaim

Shipping coordination

Data Backup and Data Recovery coordination

Hardware Refresh

Warranty and Out-of-warranty repair and replacement

Depot Services

Walk Up Support

Spare parts management

Good Knowledge / handon on supporting VDI 1st level Trroubleshooting

Executive (VIP) Support

Audio and Video Support including Health Checks

Inventory and Asset Management - Depot Operations

Coordinate with external vendors for dispatch support

Identify and resolve hardware and software application conflicts

Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Responsible for asset tagging and entering all incoming equipment into our asset management system

Collaborate with cross functional teams to properly onboard incoming new hires

Ensure that hardware is properly assigned and updated into our management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware

Ensure that resolutions are consistent with company standards and policies