WFH Third Party Medical Collector

The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements

Other duties as assigned by manager

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE :

A high school diploma or GED is required

1 year of relevant experience is preferred

Previous experience in medical collections is required

Previous experience working in a call center environment required

KNOWLEDGE, SKILLS AND ABILITIES :

Strong organization and communication skills

Ability to use professional language and grammar

Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures

Intermediate to advanced Microsoft skills in Word and Excel

Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment

Strong telephone communication and negotiation abilities

Must have the ability to simultaneously talk and type

Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages

Ability to type minimum of 25 wpm

Benefits Offered :

Medical

Health Savings Account for High Deductible Medical plan

Dental

Vision

Life Insurance

Disability Insurance

Retirement with Company Matching

Paid Time Off & Holidays

Employee Assistance Program

Referral Program

Illinois, Maryland and New Jersey residents click below for compensation and benefits :

Hollis Cobb is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.