Front Office Manager

Front Office Manager

We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk and guest services operations. This individual will serve as a key member of the leadership team, ensuring smooth daily operations, delivering outstanding guest satisfaction, and mentoring a team of associates to uphold Marriott and StateView standards.

Key Responsibilities

• Oversee all front office operations, including front desk, concierge, bell services, and guest relations.
• Recruit, train, and mentor front desk associates to provide exceptional service and uphold brand standards.
• Monitor and drive guest satisfaction scores through proactive service and problem resolution.
• Manage departmental scheduling, payroll, and labor budgets effectively.
• Ensure compliance with Marriott Autograph Collection and PGH brand standards, hotel policies, and operational procedures.
• Collaborate with Housekeeping, Sales, and other departments to deliver seamless guest experiences.
• Handle guest concerns and service recovery with professionalism and efficiency.
• Maintain knowledge of property features, local area attractions, and Marriott Bonvoy loyalty program benefits.

Qualifications