Bank Operations Processor

Bank Operations Processor

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Bank Operations Processor is responsible for using the 10 key and typing skills to key dollar amounts from checks along with keying names and other data from the scanned documents. They are also required to process documents and checks that are to be scanned on a daily basic. Work hours are designated by the Center Manager and will be changed as the workflow requires. Overtime, holiday and weekend work is mandatory as determined by the Center Manager.

Job Duties And Responsibilities :

• Key designated information from the scanned documents. Quality checks batches of work and maintain your own productivity sheet.
• Employee Quality Survey- Help improve on the "Top Box" rating on the Employee Quality Survey.
• Cash Management External Customer Survey- Help improve on the "Top Box" rating on the Cash Management External Customer Survey.
• Work habits- Maintain quality work habits (attendance and punctuality) as outlined in the department policies.

Job Requirements : Knowledge, Skills And Abilities Knowledge :

Wholesale Lockbox Services Department standard operating procedures

Wholesale Lockbox account processing procedures

Legal requirements constituting a good check acceptable to be deposited in the corporate customer account.

Skills :

PC skills

Excellent communication skills

Personal motivation skills

Abilities :

To operate computer equipment

To work under pressure and produce a quality product

To pay close attention to detail

To follow procedures

To complete work in a timely manner and meet deadlines as assigned

To come to work on time and meet the department attendance standards

Job Qualifications :

At least 1 year of production experience required or the equivalent in education and experience.

Must be able to key 10,000 KSPH and 45WPM

Applicant must be available for overtime.

Applicant must have a proven high performance in quality and production.

Hours :

Friday - Tuesday

5 : 30 AM - 2 : 00 PM

Benefit Highlights :

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

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