Sales Fulfillment Supervisor- Gas Operations

Sales Fulfillment Supervisor

This position is responsible for the execution and oversight of the Sales Fulfillment process which includes responsibilities related to the installation of new gas services and main extensions including but not limited to customer contact, construction work packet preparation, installation scheduling, meter set and turn on scheduling and resolution of customer issues and complaints. The Sales Fulfillment Department works directly with the Planning and Scheduling Department to establish work plans that support customer needs and Corporate goals. The Sales Fulfillment Supervisor will organize the work force for optimum efficiency across the Operating regions within their assigned territory.

Essential Functions :

• Collaborates with the Planning and Scheduling department to plan and schedule installation work for each operating area (Connecticut or Massachusetts).
• Recommends and implements work practices and process improvement plans to improve efficiency and ensure consistency.
• Ensures customer inquiries, complaints and issues regarding customer concerns are researched and resolved in a timely manner.
• Analyzes performance measures and metrics to monitor and evaluate the performance of the Sales Fulfillment organization and its ability to meet customer expectations.
• Supervises the management and development of the Sales Fulfillment staff
• Oversees the process of appointing employees to establish working relationships with customers from point of sale to actual meter turn on for each installation to improve customer relations.

Technical Knowledge / Skill / Education / Licenses / Certifications :

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Compensation and Benefits :

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is : $104,350.00-$115,940.00 Worker Type : Regular Number of Openings : 1 Emergency Response : Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement : Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor