Network Technician Technology Services Department

Status : E

Days of Work : 240

SPARTANBURG SCHOOL DISTRICT SEVEN, SOUTH CAROLINA

JOB DESCRIPTION,JUNE 2025

JOB TITLE : NETWORK TECHNICIAN TECHNOLOGY SERVICES DEPARTMENT

Provides support for the daily operation of district-wide hardware and software applications, including troubleshooting and maintenance, and performs related professional and technical work as required. Reports to the Director of Technology.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Manages assigned software applications, including set up and maintenance of administrator and user accounts, user-level security access, and other administrative functions for assigned systems.

Installs, configures, tests and maintains software and hardware for assigned systems.

Understands, monitors and manages application functioning and performance.

Coordinates with network engineers to resolve issues, troubleshoot applications, and recommends improvements.

Documents, analyzes and resolves problems within the software. Reports problem to the vendor as needed and tracks resolution progress.

Works closely with vendors as needed to coordinate upgrade, patching, and support activities.

Monitors software operations to ensure uninterrupted service and regular backup processes of data.

Actively works to identify and implement opportunities for software integrations for continuous improvement and standardization across the district.

Maintains system documentation and support materials as needed.

Provides timely and professional user support and ensures proper follow-up.

Provides outstanding customer service by utilizing problem solving skills and clear communication.

Responds to inquiries, concerns, and complaints in areas of responsibility.

Provides technical expertise on various committees as appropriate.

Prepares and / or processes training materials, technical documentation, and various other records, reports, memos, correspondence.

Trains and offers assistance to co-workers and employees of other departments as required.

Operates a variety of equipment such as computers, printers, network equipment, peripherals, copier, calculator, telephone, etc.; uses clerical, copier, computer supplies, small hand tools.

Interacts and communicates with various groups and individuals such as the immediate supervisor, other District administrators and staff, school administrators and staff, various committees, vendors / service providers, and the public.

Maintains effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation.

Attends training, seminars and conferences, etc., as necessary to maintain and enhance job knowledge and skills.

ADDITIONAL JOB FUNCTIONS

Moves, sets up and arranges computer equipment as needed.

Performs routine administrative / office tasks as required, including but not limited to preparing reports and correspondence, copying and filing documents, answering the telephone, sending and receiving faxes, entering and retrieving computer data, etc.

Performs other related duties as required.

MINIMUM TRAINING AND EXPERIENCE

Requires a bachelor's degree in computer science, information systems management or a related field supplemented by four to five years of experience in computer technology services, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. May be required to obtain specific system-related certifications as deemed necessary by supervisor. Must possess a valid state driver's license.

Demonstrated ability to be a self-motivated learner is required.

Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required.

Excellent verbal and written communication skills are required.

Strong analytical and problem-solving skills are required.

Experience with Active Directory, Office365, Schoology, Classlink, Verkada and S2 Cameras and Access Control Systems, LDAP, Video Insight, Infinite Visions is preferred.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements : Requires light work that involves walking or standing some of the time and involves exerting up to 20 pounds of force on a recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office machines within moderate tolerances or limits of accuracy.

Data Conception : Requires the ability to compare and / or judge the readily observable, functional, structural, or compositional characteristics (whether like or divergent from obvious standards) of data, people, or things.

Interpersonal Communication : Requires the ability of speaking and / or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor and coordinating work assignments of others.

Time Management : Requires the ability to manage multiple priorities, commitments and projects. Includes strong organizational skills and the ability to perform tasks accurately with attention to detail including the ability to prioritize tasks / assignments to meet deadlines.

Language Ability : Requires the ability to read a variety of administrative and technical documents and reports. Requires the ability to enter computer data / word process and prepare various types of reports and documents with the proper format, punctuation, spelling and grammar, using all parts of speech.

Intelligence : Requires the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in oral, written, diagrammatic or schedule form. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.

Verbal Aptitude : Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to teach co-workers. Must be able to communicate effectively and efficiently in a variety of technical and / or professional languages including computer / network technology, information management systems, etc.

Numerical Aptitude : Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to determine percentages and decimals and to determine time. Must be able to use practical applications of fractions, percentages, ratio and proportion.

Form / Spatial Aptitude : Requires the ability to inspect items for proper length, width, and shape.

Motor Coordination : Requires the ability to coordinate hands and eyes in using office equipment; to operate a motor vehicle.

Manual Dexterity : Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have moderate levels of eye / hand / foot coordination.

Color Discrimination : Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament : Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to tension as a regular, consistent part of the job. Knows how to react calmly and quickly in emergency situations.

Physical Communications : Requires the ability to talk and hear : (talking : expressing or exchanging ideas by means of spoken words; hearing : perceiving nature of sounds by ear).

Quality of Work : Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.

Quantity of Work : Performs described Essential Functions and related assignments efficiently and effectively to produce quantity of work which consistently meets established standards and expectations.

Dependability : Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policies, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

Attendance : Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.

Initiative and Enthusiasm : Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.

Judgment : Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Cooperation : Accepts supervisory instruction and direction and strives to meet the goals and objectives of the same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.

Relationships with Others : Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints to establish and maintain good will. Emphasizes the importance of maintaining a positive image.

Coordination of Work : Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Safety and Housekeeping : Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.

DISCLAIMER : This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Spartanburg School District Seven does not discriminate on the basis of race, gender, color, religion, national origin, age, handicap or veteran status in the provision of educational opportunities and benefits in compliance with Title IX of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the employment provision of (Title I) of the Americans with Disabilities Act of 1990. EOE