Payment Operations Specialist

Summary :

The Payment Operations team provides support for day to day payment services and handles daily ACH file processing, wire processing and debit card transactions and disputes. This position will be responsible for following guidelines established by banking regulations. This position will have direct customer contact for wires and customer service support which requires an excellent customer service attitude.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handles inquiries from customers and other departments within the bank with excellent customer service skills as well as efficiently and accurately from various communication channels
• Process all domestic and international incoming and outgoing wires
• Process all ACH files received from or originated to the Federal Reserve and process files through the necessary regulatory systems
• Perform settlements on files processed the day prior and research any differences that may occur
• Provide debit card support, maintenance, and verification of new card applications
• Reviews reports associated with all card services
• Processes and completes Regulation E disputes
• Proactive with customer issues or system maintenance issues
• Helps in the coordination and support of audits and examinations
• Participates in special department projects
• Maintain current procedures for products
• Look for ongoing process improvements
• Performs other duties as requested

Required Education and Experience :

Competencies :

Supervisory Requirements :

This position does not have any supervisory responsibilities

Work Environment :

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands :

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and / or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.

Position Type and Expected Hours of Work :

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 p.m. with flexibility of schedule to meet business needs is required.

Travel :

This position may require travel.

EEO Statement

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.

The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the banks polices.