MEDICAL OFFICE ASSISTANT - FRONT DESK

Oncology - Holland Sylvania - Monday - Friday 8 : 00 am - 4 : 30 pm

General Summary :

Perform various clerical duties to support the operation of the office.

Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.

Principal Duties & Responsibilities :

Standard 1 - Front office responsibilities

• Greets patients and families in polite, prompt, helpful manner

Provides any necessary instructions / directions

Assures proper completion of the HIPPA forms

Updates schedules with copay information

Maintains proper documentation and processes receipts appropriately

Standard 2 - Phone Calls

Scans information to EMR if appropriate

Standard 3 - Other office responsibilities

Ensures that requests for information are handled promptly and effectively

Ensures letters from Medicare are forwarded to the appropriate individual

Standard 4 - Behavior

Communication

Initiative

Team Orientation

Patient Privacy

Respect

Other duties as assigned

Knowledge, Skills & Abilities Required :

Performance Requirements

Education :

High School Diploma or GED required. Post high school education in office operations preferred. Customer service training preferred. Minimum of one year experience as receptionist in health care setting and experience with office equipment. Working knowledge of Microsoft office and EMRs.

Preferred :