Customer Service Support Administrator

Company Description

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter's Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.

Job Description

Frette is seeking a Customer Service & Logistics Administrator based out of our Wayne, NJ office.The Customer Service & Logistics Administrator is responsible for supporting the internal customer service team by handling administrative and logistics activities to ensure excellent customer experience. This role acts as a critical bridge between our internal customer service and logistics teams by ensuring that customer requests and issues are handled efficiently and accurately. This role involves administrative tasks, communication with 3PL, communication with Freight Broker and maintaining accurate records.

Key Responsibilities

• Coordinate with other departments internally (Sales and accounting) and the third-party logistics team to ensure seamless service and delivery, providing clear and accurate routing instructions to ensure smooth operations.
• Support resolution with internal team members on customer issues with any outbound shipments, such as unexpected issues or delays in transit.
• Prepare and manage shipping documents, commercial invoices, and customs paperwork for international direct shipments.
• Prepare accurate freight quotes for customer service & sales team members within 24 hours of request.
• Provide updates to the internal team on shipment status, raising any concerns such as delays promptly.
• Monitor and track truck shipments to ensure timely delivery.
• Communicate with 3PL and Freight Broker to provide concise delivery instructions and troubleshoot solutions to avoid or work around potential delays.
• Maintain accurate records of transportation activities, including transit reports, exceptions, and POD's.
• Data entry within the ERP system (Microsoft D365) includes processing orders, updating customer accounts for the Hospitality division.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

This role is paying an hourly rate of $20 per hour.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

In addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short + long term disability, 401K with Company match, paid maternity / paternity leave, employee discount, paid holidays, and a paid time-off policy.