customer service

Customer Service Associate II

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your role as a Customer Service Associate II will involve assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards; merchandising and stocking as needed; assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable; ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders; managing sales transactions while working assigned cash register; maintaining security of cash and protecting company assets; and other duties as assigned.

Your skills and experience should include a high school diploma or equivalent, previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment, ability to follow instructions and interpret operational documents, ability to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation; excellent customer service and relationship management skills; strong organizational and communication skills; strong problem-solving and decision-making skills; high level of integrity; and proficiency in basic math for cash accounting.

Your perks and benefits include a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer an employee assistance program, retirement plans, educational assistance, and much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.