Customer Solutions Representative

Customer Solutions Representative

The Customer Solutions Representative (CSR I) is responsible for receiving and processing all customer request for service. The CSRI serves as the end-to-end point of contact for customer service request and solutions. Collaborates with a team of CSR's to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Compensation starting at $21 / hr

Schedule : 8am to 5pm M-F (Hybrid Two days remote / three days in office)

Location : 7651 Esters Blvd, Irving, TX

Essential Duties and Responsibilities

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional minor duties may be assigned.

Manage daily customer communications (inbound and outbound calls / emails) in a professional, warm and friendly manner

Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction

Confirms understanding of customer needs, issues, and requests.

Presents LES services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects LES solutions to customers' business needs

Utilize different systems to manage reports and case management.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Actively listening to customer's request and understand their needs.

Excellent verbal, written and analytical skills

Professional phone etiquette

Identifies and resolves problems in a timely manner

Proficiency in the use of all Microsoft Office tools

Act with the customer in mind, and strive to exceed their expectations.

Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards

Balances team and individual responsibilities and helps build a positive team spirit

Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.

Show versatility and adaptability.

Is consistently at work and on time

Adapts and able to deal with frequent changes in the work environment

The ability to understand and speak Spanish is a plus.