Automotive Service Advisor

Recruiting Solutions • Evergreen, CO, US

25 days ago

Job type

Full-time

Job description

Job Description

Automotive Service Writer

Established leader in the Vehicle Service Repair industry has an opportunity for an experienced Automotive Service Writer. The ideal candidate will act as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance / mechanical / repair experience. This role requires a strong understanding of automotive systems and the ability to effectively communicate with both customers and technicians.

Great Base Salary Plus Commission

Essential Responsibilities :

Greeting customers professionally to ensure a positive First Impression.
Assess customer needs and provide recommendations for vehicle maintenance and repair services
Setting customer expectations with service capabilities, ensuring clarity on services provided
Offering additional services based on customer needs and vehicle condition
Prepare accurate auto estimates for repairs and maintenance services
Maintain detailed records of customer interactions, service recommendations, and follow-up actions
Coordinate with technicians to ensure timely completion of services while keeping customers informed throughout the process either in person or phone
Handle customer inquiries and resolve any issues or concerns
Stay updated on industry trends, new products, and technologies to provide informed advice to customers

Essential Qualifications :

Previous experience in automotive service writing is preferred

Strong knowledge of automotive repair processes, including brake repair, shocks, struts, tire service, electrical and general maintenance

Comfortable with offering customers other additional recommendations and services

Excellent communication skills to effectively transmit information between customers and the service team

Ability to work in a fast-paced environment while managing multiple tasks efficiently

Experience with Mitchell One Software is highly desired

Experience with all makes and models of automobiles and trucks

Demonstrated ability to work in a team environment

Ability to pass MVR in order to road test and verify diagnoses and repairs

High School diploma OR GED required

We are a leader in the industry yet small enough so that you will be recognized for the contributions you make. Our company is an equal employment opportunity company with a drug-free workplace. In addition to our excellent work environment, we offer very competitive wages and commission. If you consider yourself one of the best Automotive Service Writer’s, please forward your resume to Human Resources.

Company Description

Great company to work with.

Company Description

Great company to work with.

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Automotive Service Advisor • Evergreen, CO, US