Operations Manager (Miami)

JOB TITLE : Operations Manager

REPORTS TO : General Manager

Job Purpose :

The Operations Manager is responsible for working closely with the Store Manager to support the long-term strategic vision for the TOM FORD Store and the day-to-day business operations, including coaching and management of the non-Selling employees, supporting sales target achievement and delivering top client experience through sound operational procedures, processes, policies and strategies.

Tasks & Responsibilities :

Product & Stock Management :

• Maintain sales floor and BOH to the highest standards, in-line with Brand guidelines
• Manage all consignment activities, COGs, negatives and on hands for store
• Facilitate transfers to support optimal sell-thru and support zone success
• Minimize stock damages thru strong stock management and ensuring excellence in BOH
• Conduct regular inventory cycle counts as directed and communicate proactively with corporate office on inventory issues
• Monitor merchandise pricing and ensure accuracy
• Ensure exceptional standards of all stock areas, including well-organized and maintained stock areas that enable strong selling and a fast and seamless client experience

Store Operations & Process Management :

People & Talent Development

Skills, Competencies & Requirements