Ombudsman

DUTIES AND RESPONSIBILITIES (include, but no limited to) :

• Investigates, analyzes, and renders final determinations on disputes involving residents to reduce pressure for outside regulation and avoid litigation costs;
• Resolves disputes on behalf of the company and its residents;
• Mediates among disputing residents to assist them in reaching their own reconciliation, settlement, or compromise;
• Functions as an intermediary to research, intervene or otherwise assist disputing parties in reaching an agreement;
• Advocates residents’ viewpoints to management on decisions directly affecting service-related concerns;
• Examines causes of residents’ disputes and initiate corrective action with management to improve customer relations;
• Serves as liaison to consumer and regulatory agencies to build consensus and strengthen rapport in support of strategic direction, mission, and goals;

Provides opportunities for residents’ involvement and input on service-related issues and concerns to demonstrate commitment and responsiveness to their needs.

QUALIFICATIONS and EXPERIENCE :

Strategic Thinking.