Field Installation Technician

Job Description

Job Description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Great Windows Services is the premier installation company of custom-made blinds, shades, draperies and shutters, servicing the greater Baltimore-Washington, D.C. area, Delaware, Pittsburgh, Pennsylvania and the Florida market. We are the exclusive installation partner for 3 Day Blinds and proudly work with their clients in these areas to complete their window covering projects with exceptional installation services. 3 Day Blinds has been in business for over 40 years and they delight in transforming client homes and workplaces with custom-made window coverings. We do it together and operate as "One Team" to exceed client expectations. At Great Windows Services, our unique service approach differentiates us in the industry by offering our clients a personalized "white glove" experience. In the end, we are not satisfied unless the client is thrilled! We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

The Installation Technician performs a variety of duties, including installation of custom window shades, blinds, shutters and wood cornices as well as perform technical measures of client windows and related applications to ensure proper fit of the window coverings. Recipient of technical and application training to ensure efficient use of company assets and compliance with First Time Right (completion rate), and customer satisfaction goals and objectives. Maintains a fully integrated mindset in all interactions by working with local Sales team and Great Windows Services (GWS) support personnel to ensure an outstanding client experience end-to-end. Provides technical recommendations for the Production team to improve the operation, application and functionality of window covering products, as well as feedback on packaging of products to minimize shipping damage and reduce material waste. Acts as a "beta test" participant with the launch of new processes, systems, products, lift systems and related product features. Participates in cross-functional round table discussions to improve operational support from the warehouse and fleet / facility management teams.

What you'll do

Installation / Service Support & Measuring

• Run the assigned jobs on behalf of the company and our clients. Each Installation Technician will be assigned multiple jobs per day, each with an arrival time expectation to the client's home.
• Install all product types (shutters, shades, blinds, cornices, draperies) and / or measure client windows pre-installation as required.
• Maintain a high First Time Right (completion rate) for installations and services. Utilize spare components or hardware from their trucks and / or as necessary should cut down or amend the blind configuration to ensure the job is satisfactorily completed. Advise the Field Managers and Warehouse Manager if product arrives damaged, missing components or is incomplete in terms of window coverings required for the client.
• Report into the Field Manager anytime a job cannot be completed and walk through the detailed circumstances that contributed to the incomplete outcome.
• Care for the client in the home and reassure that the job will be corrected to exceed their expectations.
• Call the Installation Support department from the jobsite, advise the cause of the incomplete, and work with the client to select a return date and time to complete the order.

Customer Experience & Training

Partnerships with Support Teams

Who you are

What's in it for you?

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE / M / F / Vet / Disabled are encouraged to apply.

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