Senior Community Manager

Job Description

Job Description

Senior Community Manager

(Senior Property Manager)

COMMUNITY SUCCESS DIVISION

Who We Need

We're seeking a relationship-centered leader who can orchestrate exceptional resident experiences while maximizing property performance. As our Senior Community Manager, you'll be the heart of your community—creating an environment where both residents and team members can live their most vivid stories while ensuring operational excellence and value creation.

What You'll Do

In this role, you'll blend strategic leadership with hands-on community building :

• Experience Orchestration : Create and foster a community where every interaction delights residents, from everyday touchpoints to special moments that exceed expectations.
• Team Development : Inspire your Community Success team to take ownership, anticipate needs, and consistently deliver exceptional service while growing professionally.
• Relationship Cultivation : Serve as the chief connection-maker between residents, employees, vendors, retail tenants, and the broader neighborhood community.
• Performance Ownership : Drive property success through Daily Action Plans, monthly financial reviews, and reforecasts, ensuring the team meets or exceeds business plan expectations.
• Cross-Division Collaboration : Work seamlessly with Client Success, Business Success, and People Success to ensure integrated property operations.
• Issue Resolution : Address challenges directly and proactively, taking ownership of solutions without displacement of responsibility.
• Community Planning : Partner with the Client Success Manager to develop and execute property-specific annual business plans that balance resident satisfaction with financial performance.
• Proactive Identification : Cultivate an environment where identifying opportunities and challenges before they materialize becomes second nature.

Your Impact Will Be Measured By

The Ideal Match

You're a relationship-focused leader who combines operational excellence with genuine care for resident experiences. Your approach to community management emphasizes proactive problem-solving, team development, and creating memorable moments for residents. You excel at balancing the human aspects of property management with the business imperatives of performance and value creation. Current Washington State Real Estate Broker License required at time of hire.

Compensation & Position Details

Connection to Our Mission

Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By orchestrating exceptional experiences and fostering relationships among all community stakeholders, you create the conditions where residents can flourish and the property can realize its full potential. Your success means transforming buildings into true communities—places where meaningful connections form and memorable stories unfold.

Day in the Life

Each division operates according to a regimented business operating platform. Community Success teams follow the Assess, Plan, Act (APA) operating platform that involves 2 short stand-up meetings and 3 team meetings totaling a max of 20% of the work week. Each meeting is focused on assessing performance, planning for issues, and acting on those issues. Community Success teams are guided by a comprehensive Business Plan that is updated quarterly and broken down into daily tasks via the Daily Action Plan (DAP). The Community Manager prepares and executes the Daily Action Plan in order to achieve the Business Plan goals. 20% of the work week is spent planning and executing the DAP. The remaining 60% of the work week is spent as customer service for team members, residents, and the community.