About the Opportunity
This is an opportunity for a sharp, proactive, and ultra-organized Director of Operations / Broker Assistant to support a top-producing agent and their high-performing team at Compass. This role is 90% dedicated to directly supporting the Team Leader and is critical to keeping the business running smoothly across listings, marketing, scheduling, client care, and operations. You’ll be the right hand to a high-volume agent—someone who loves logistics, thrives in a fast-paced environment, and can balance meticulous attention to detail with a calm, low-key demeanor. Must have NYC Residential SALES experience (at least 1 - 2 years), board package experience, and have either done transactions yourself OR assisted a top team.
About the Team
This small, high-producing NYC real estate team is known for delivering white-glove service and deep market expertise across the luxury market. Backed by the Compass brand’s tech-forward tools and national reach, the team operates with integrity, professionalism, and a drive for results.
Role & Responsibilities
Calendar & Scheduling
- Manage and organize the Team Leader’s calendar, including all showings and appointments
- Coordinate and manage team-wide calendars and showing schedules
Listing & Transaction Management
Prepare and upload listing agreements and documentationHandle transaction coordination from start to finish—including liaising with attorneys, CPAs, agents, and managing agentsCompile documentation and complete board packagesManage & know the status of listings from on the market to in contract up until closingMarketing & Presentation
Prepare all property listing materials : listing presentations, show sheets, postcards, and digital campaignsCoordinate with Compass Marketing Department and external vendorsConduct targeted postcard mailingsClient Service & Communication
Provide outstanding customer service to clients and internal teamsTriage and respond to calls and emails with sound judgment and discretionCoordinate open houses, client events, and thoughtful gift deliveriesTeam & Operations
Maintain and update CRM, mailing lists, and online profilesTrack sales and run forecasts, projections, and comparative market analysis (CMA)Manage team expenses and budget trackingCreate weekly and monthly reports for listings and team performanceMeet with team members regularly to ensure alignmentAssist with occasional personal assistant tasks for the Team LeaderQualifications
Active NYS Real Estate LicenseExperience in NYC residential real estate strongly preferredMeticulous attention to detail with a love for checklists and orderExcellent communication skills—professional, warm, and responsiveAbility to multitask under pressure while remaining calm and focusedProactive problem-solver who takes initiative and sees tasks throughTech-savvy : Excel, Google Workspace, DocuSign, CRM platforms, and social media toolsComfortable supporting a dynamic leader with evening / weekend availability as neededCompensation and Hours
$80,000–$100,000 (W2 via Checks & Balances)
Schedule : Monday–Friday, 9AM–6PM in office, with evening / weekend availability for check-ins (respond within 2 hours max)