Admin Support Assistant - Part Time

Job Summary and Essential Functions

This position typically performs basic administrative tasks; and deals courteously and effectively with fellow employees and citizens.

ESSENTIAL JOB FUNCTIONS:

• Arrive at work promptly to open clinic reception every morning and greet clients and patients.
• Check Fosters/Volunteers in and out, ensuring that all necessary paperwork is completed and given to them.
• Collect fees from customers.
• Assists answering customer service requests and FOIA requests.
• Maintain accurate medical and adoption records.
• Ensure that daily account receivables are recorded properly and daily cash report is delivered to designated recipients.
• Actively promote spay and neuter, and educate clients on responsible animal ownership.
• Actively support associate staff and volunteers, and promote the development of skills related to the advancement of our goals and mission.
• Represent the Animal Shelter in a professional and courteous manner at all times.
• Answer telephone, voicemail and email correspondence ideally within 4 hours, but with no more than a 24-hour turnaround time.
• Provide quality service to clients, volunteers, and staff recognizing their individual contributions to the success of our organization.
• Participate on committees and special projects as assigned.
• Prepare files and other items for records retention in a timely manner.
• Provides administrative support for the department which requires an understanding of complex processes, data, and/or operations of the department.
• Performs administrative duties including basic typing, scanning, creating files, filing, answering telephones, taking messages, copying, computer operation, data entry and review.
• Updates supervisor of critical issues/events.
• Keep the front lobby clean.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• High School diploma or equivalent;
• One (1) year of related administrative experience;

Special Requirements:

• Must have and maintain a valid driver’s license for South Carolina with safe driving record.
• Data Entry/Basic Skills score of 68 is required for this position;
• Word score of 40 and Excel score of 35 required for this position;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file;

Knowledge, Skills and Abilities:

• Knowledge of personal computers, including Word and Excel.
• Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to accept payments.
• Ability to manage inventory and property.
• Skill in being self-guided individual requiring minimal supervision.
• Ability to display comfort in working with all animals.
• Ability to be flexible with schedule changes and short notice overtime requests.
• Ability to be part of an entrepreneurial team that is goal-oriented, collegial and innovative.
• Ability to be a collaborative team player experienced in working with multiple departments and co-workers.
• Ability to deal with the public to include handling potential difficult customers and volatile situations.
• Ability to multi-task, handle stressful situations and meet deadlines.

Physical Demands

This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to ninety (90) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.