Insurance Customer Service

Job Description

Job Description

At Impact Financial Group Inc., were redefining what it means to be part of an insurance agency. With nearly 50 combined years agency experience in the industry and a fully remote, virtual-first model, our mission is to empower high-performing individuals with the training, support, and flexibility they need to thrive. We blend big-brand credibility with the personalized service of a close-knit, family-oriented team. Our agency culture is built around trust, collaboration, and continuous learning, led by a hands-on agent who brings 25 years of real-world expertise and leadership to every aspect of the business.

We prioritize work-life balance, encourage confident decision-making, and offer a career path where motivated professionals can rise into senior roles, training leadership, or management. If you're looking for a place where your impact truly matters, you're in the right place.

We are seeking a Remote Licensed Customer Service Representative to join our high-energy team. This fully virtual role is ideal for someone who is self-driven, passionate about customer care, and eager to grow in a supportive and fast-paced environment. You will focus on selling personal lines insurance products like home and auto coverage to new and existing clients across a well-established lead base.

Competitive base pay plus uncapped commissions

Monthly performance bonuses

Health and wellness monthly allowance

401(k) plan

Remote work for fully virtual agency

Access to a 24 / 7 training library and a seasoned support team with over 50 years of combined insurance knowledge

Ready to join a team that combines fun, flexibility, and serious career growth? Apply today to get started.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Mon-Fri Schedule

Retirement Plan

Mentorship with Established Agent

Home Office Equipment Provided

Work-Life Balance

Team Meetings

Paid Sick Leave

Hands-On Training

Weekends Off

Evenings Off

Holidays Off

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Work independently and as part of a team.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Handle customer renewals.

Requirements