Digital Adoption Specialist
Full time hire
Alameda, CA (Onsite)
Web Cam Interview
Education / Qualification
- Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.
Certification
Any certification on Digital Adoption tools like WalkMe, Whatfix or similarNo of years of experience
Minimum of 5 years of experience as a Digital Adoption ExpertPrimary Skills (Must have)
Good exposure to Digital Adoption in an organizationExperience in building training content on WalkMe & WhatFix meeting business needsScripting experience for customized training on WalkMe & WhatFixGuide the end users to help them build their own training contentSupport business functions on identification of the problem and provide solutions pertaining to Digital Adoption tools like WalkMe / WhatFixAbility to work in team and drive adoptionAbility to understand Digital transformation state of the organization and help build the roadmapJob / Role Description
Excellent Communication skills to handle different business functions at customerAbility to work as SME with expertise in tools and techniqueAbility to understand end user goal and provide efficient solutionSoft skills / other skills (If any)
Strong customer service skillsExcellent verbal and written communication skillsStrong interpersonal skillsExcellent multitasking skillsStrong organizational skillsAbility to lead and motivate othersStrong analytical skillsAbility to work well in a team environment