Economic Services Supervisor

Economic Services Supervisor

The Benefit Service Center (BSC-Call Center) is seeking a member to join our incredible management team. Our ideal candidate is someone who :

• Communicates (oral, nonverbal, and written) in a professional and mature manner
• Collaborates and contributes to achieving outcomes
• Is consistently able to meet the various needs of the staff, most often requiring a high EQ and great level of patience as we work and serve in an atmosphere of constant competing priorities
• Can grow and learn and strive for better while also understanding the boundaries of our position
• Provides oversight to the work, staff, technical support and be willing to learn the data dips and the impact on those we serve
• Someone who is pleasant to work with, fun, and nice to be around

The BSC is a unique and hard-working collaborative team that strives to provide accurate benefits with the best customer experience. The Call Center determines eligibility for Vermonters by State and Federally funded programs using multiple platforms with a variety of call center technology. A supervisor provides direct supervision to Benefit Program Specialists and supports the program eligibility. In addition, a supervisor is expected to complete performance evaluations, address performance issues, while mentoring, training, and encouraging professional growth and accomplishments.

This position is open to all State employees and external applicants. If you would like more information about this position, please contact paul.madden@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS : Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and / or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed primarily in a standard office setting within a district office. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy.

Minimum Qualifications :

High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

Total Compensation :

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including :

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer :

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market : Barre Nearest Secondary Market : Montpelier