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Remote Team Lead (Texas Applicants Only)
Remote Team Lead (Texas Applicants Only)AppleOne • Lubbock, TX, US
Remote Team Lead (Texas Applicants Only)

Remote Team Lead (Texas Applicants Only)

AppleOne • Lubbock, TX, US
9 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Job Description

We’re seeking an experienced Team Lead to support a large-scale government project assisting with eligibility and enrollment services. This role involves supervising a team of representatives, supporting performance goals, and ensuring quality service delivery in a fast-paced remote environment.

What You’ll Do :

  • Supervise and support a team of remote staff.
  • Conduct training, coaching, and performance feedback.
  • Review and ensure quality and accuracy in team members’ work.
  • Assist with process improvements and documentation updates.
  • Serve as a point of contact for escalated issues and questions.

What We’re Looking For :

  • 2+ years of experience in a lead, coordinator, or supervisory role (call center or administrative environment preferred).
  • Strong communication, organization, and leadership skills.
  • Comfortable using computer systems and managing virtual teams.
  • High school diploma or GED required.

    • Equipment & Technical Requirements (BYOD) :

  • Candidates must use their own computer and high-speed wired internet connection.
  • Windows 10 (22H2 or higher) or MacOS 13+
  • Intel i5 processor or equivalent
  • 8GB RAM preferred
  • Wired internet connection (no Wi-Fi only setups)
  • Camera required for training sessions

    • Important :

  • This is a remote position, but we are only considering candidates based in Texas, ideally near Lubbock.

    • How to Apply :

    Submit your resume today to be considered. Interviews will begin soon, and training starts December 8th.

    Equal Opportunity Employer / Disabled / Protected Veterans

    The Know Your Rights poster is available here :

    https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

    The pay transparency policy is available here :

    https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

    We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

    #1148

    Company Description

    This company offers growth and a great group of people to work with.

    Company Description

    This company offers growth and a great group of people to work with.

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    Team Lead • Lubbock, TX, US