IT Support Specialist

Do you want to help make a difference in building America's infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America's infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipeline's revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement ( at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation ( )
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see )
• Take a look at our field work by watching the video.

We are seeking an IT Support Specialist to serve as the frontline IT presence within our organization. This role goes beyond traditional help desk responsibilities, requiring an advanced skill set capable of addressing complex issues across a range of IT domains, including network and server management as well as direct end-user support.

This role offers a hybrid schedule after the training period.

Main Responsibilities

• Provide advanced remote support for a variety of IT issues encountered by end-users, encompassing hardware, software, networking, and mobile devices.
• Expertly manage user accounts and system access, utilizing tools like Active Directory and Microsoft InTune to enhance device and application management.
• Troubleshoot and support email systems, software installations, updates, and application errors comprehensively.
• Setup, manage, and secure mobile devices and assist with the integration of mobile management solutions using Microsoft InTune.
• Address issues with desktops, laptops, and peripheral equipment, ensuring efficient resolution of problems.
• Guide users through detailed problem-solving processes, escalating to specialized teams for on-site or high-touch solutions as needed.
• Document interactions, problems, and solutions in IT support ticketing systems to enhance service continuity and follow-up.
• Update and maintain internal knowledge bases and FAQs to reduce repeat queries and promote user self-service.
• Analyze incident trends to proactively identify and address recurring IT issues.
• Provide empathetic and effective communication during remote support sessions, prioritizing customer satisfaction and resolution efficacy.

Required Qualifications

• High school diploma or equivalent.
• 1-2 years successful professional administration with various responsibilities.
• Intermediate-level ability in Microsoft Office software.
• High attention to detail, customer service mindset, and analytical in thinking.
• Ability to learn various other software programs or Web portals.

Preferred Qualifications

• Associate's degree in Information Technology or other related field.
• 2+ years IT administrative experience.
• Advanced Microsoft Excel skills.

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