Principal System Administrator (Neocase) - HR Shared Services (REMOTE)

This job is with Charles River, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

The

Principal System Administrator-HR Shared Serices

is a member of the Global HR Operations team, and is responsible for the effective configuration, management, maintenance, and optimization of our Neocase HR system. This role ensures that the system supports efficient HR service delivery, meets business requirements, and provides a seamless user experience for employees and HR teams. The analyst role will collaborate with HR, IT, and business stakeholders to implement enhancements, resolve issues, and drive continuous improvement in system performance and functionality.

This is a remote opportunity, with preference to be based within the U.S.

Key Responsibilities

System Administration & Configuration

Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings.

Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs.

Maintain and update knowledge base content within Neocase to ensure accuracy and relevance.

System Support & Issue Resolution

Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly.

Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues.

Monitor system performance and proactively address potential disruptions or inefficiencies.

Enhancements & Continuous Improvement

Gather and analyze user feedback to identify opportunities for system enhancements and process optimization.

Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders.

Ensure system documentation, user guides, and training materials are up to date and accessible.

Reporting & Analytics

Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics.

Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making.

Compliance & Data Security

Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards.

Support audits and data integrity checks as required.

Knowledge / Skills / Capabilities

Knowledge :

In-depth understanding of Neocase and other case management tools.

Familiarity with HR processes and case management best practices.

Knowledge of system administration, workflow configuration, and user management.

Awareness of data privacy, security, and compliance requirements relevant to HR systems.

Skills :

Strong technical aptitude with experience in system administration and troubleshooting.

Proficiency in configuring workflows, forms, and reports within case management platforms.

Analytical skills for interpreting data and generating actionable insights.

Effective communication skills for collaborating with technical and non-technical stakeholders.

Abilities :

Ability to manage multiple priorities and respond quickly to system issues.

Ability to drive continuous improvement and optimize system performance.

High attention to detail and commitment to data integrity.

Strong problem-solving and critical thinking abilities.

Collaborative mindset for working across HR, IT, and business teams.

Job Qualifications

Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred.

5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred

Familiarity with reporting tools and data analytics.

Experience with system upgrades, testing, and user support.

Ability to stay organized and track ongoing issues, both individually as well as within team project management

Excellent written and verbal communication skills

Ability to maintain confidentiality and discretion working with highly sensitive information

Compensation Data

The pay range for this position is $130,000 - $150,000K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We're committed to providing benefits that elevate your quality of life.

Based on your position these may include :

bonus / incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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