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Volunteer Support Specialist

Volunteer Support Specialist

Meals On Wheels And More of Central TexasAustin, TX, US
23 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Full Time

JOB SUMMARY

The Program Operations Volunteer Support Specialist provides matrixed support for volunteer engagement across all geographic hubs at Meals on Wheels Central Texas. This role serves as a direct line of support for volunteers and program coordinators, ensuring that volunteer engagement, appreciation, and training are effectively implemented. The specialist helps build strong volunteer programs by educating and supporting staff, without directly executing all duties.

QUALIFICATIONS

  • High school diploma or GED preferred
  • 3+ years of experience in volunteer coordination or program support
  • Strong organizational, communication, and interpersonal skills
  • Experience developing and implementing volunteer engagement strategies
  • Ability to train and support staff in volunteer management practices
  • Valid Texas Driver’s License and insurable under MOWCTX policy
  • Commitment to the mission and values of Meals on Wheels Central Texas.

KEY RESPONSIBILITIES

  • Serve as a subject matter expert in volunteer engagement, appreciation, and retention strategies
  • Provide matrixed support to geographic-based Program Coordinators to strengthen volunteer programs
  • Develop and disseminate training materials and resources for volunteer management
  • Support the implementation of volunteer appreciation initiatives across all program hubs
  • Monitor volunteer engagement metrics and provide recommendations for improvement
  • Assist in onboarding and training staff to ensure consistent volunteer support practices
  • Collaborate with internal teams to align volunteer engagement strategies with organizational goals
  • Represent volunteer operations in meetings, training, and community events as needed
  • Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management
  • WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS

  • This role may work in an office, field, or service setting
  • Requires regular use of computers and standard equipment
  • Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35–50 pounds
  • Communication via phone, email, and in-person is essential
  • Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This employer participates in E-Verify.

    We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and / or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.

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    Volunteer • Austin, TX, US

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