Customer Service & Sales Support Specialist

Title : Customer Service & Sales Support Specialist

Location : Englewood, NJ – On-site

Type : Full Time

At Lucca Interiors, we specialize in providing high-quality tile and flooring solutions to residential and commercial clients. With a reputation for excellence and a wide range of premium products, we are seeking a passionate and experienced Customer Service & Sales Support Specialist to join our growing team.

Job Description :

As a Customer Service & Sales Support Specialist , you will play a key role in helping customers choose the right tile solutions for their spaces. You’ll be responsible for understanding client needs, presenting suitable options, and closing sales, all while delivering excellent service and meeting revenue goals.

Key Responsibilities :

• Provide excellent customer service via phone, email, chat, or in-person.
• Understand customer needs and offer relevant products or services.
• Process sales orders, handle returns / exchanges, and follow up on customer inquiries.
• Maintain up-to-date knowledge of products, services, pricing, and promotions.
• Meet or exceed individual and team sales targets.
• Build rapport and long-term relationships with customers to encourage repeat business.
• Collaborate with team members and other departments to resolve issues quickly.
• Accurately log customer interactions and update CRM systems.

Requirements :

Benefits :