Talent.com
IT Support Technician

IT Support Technician

Manpower EngineeringFoster City, CA, United States
7 hours ago
Job type
  • Full-time
Job description

Our client, a leading technology organization, is seeking a Client Services Technician to join their team. As a Client Services Technician, you will be part of the Support Services department supporting onsite end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title : IT Support Technician

Location : Foster City, CA

Pay Range : $45 per hour

What's the Job?

  • Provide onsite support to end users five days a week, ensuring timely resolution of IT issues
  • Manage Tier 1 support requests through emails, Slack, and Jira / ServiceNow Service Desk tickets
  • Track, prioritize, and resolve support tickets efficiently within the ticketing system
  • Coordinate escalations to specialized IT staff when necessary
  • Identify support trends and report findings to improve service quality

What's Needed?

  • 1-3 years of experience in a similar IT support role
  • Strong analytical and troubleshooting skills to diagnose and resolve issues
  • Excellent written communication skills for support logs and documentation
  • Effective time management to provide timely updates and fixes
  • Customer service skills to interact professionally with employees and colleagues

    • What's in it for me?

  • Opportunity to work in a dynamic and innovative environment
  • Gain hands-on experience with a variety of software and hardware platforms
  • Collaborate with a diverse and talented team
  • Develop your technical and customer service skills
  • Be part of a company committed to growth and excellence

    • Upon completion of waiting period consultants are eligible for :

  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Insurance
  • Business Travel Insurance
  • 401(k), Plus Match
  • Weekly Pay

    • If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

    ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

    Create a job alert for this search

    It Support Technician • Foster City, CA, United States