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Medical Assistant II - Rheumatology Department - Burlington
Medical Assistant II - Rheumatology Department - BurlingtonBeth Israel Lahey Health • Burlington, MA, US
Medical Assistant II - Rheumatology Department - Burlington

Medical Assistant II - Rheumatology Department - Burlington

Beth Israel Lahey Health • Burlington, MA, US
10 days ago
Job type
  • Full-time
Job description

Medical Assistant

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S / he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

Essential Duties & Responsibilities

  • Advanced Epic Knowledge

Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff

  • Assists with troubleshooting Epic related issues using documented best practices
  • Acts as a first-level practice resource, or "go to" person, for day-to-day process questions and new practice initiatives

    • Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious.

  • Accepts assignments / projects that maintain regulatory compliance.
  • Accepts assignments / projects that improve QI processes.
  • Precepts new Medical Assistants

    • Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed.

  • Mentors and train new staff on practice policies and procedures

    • As a Medical Assistant II this position performs all functions and responsibilities as specified below as well as mentors and coaches other Medical Assistants to assist them in meeting Medical Assistant functions and performance expectations.

    Clinical Considerations and Decision Making : Ways in which the MA comes to understand the problems, issues or concerns of patients / families, to attend to relevant / critical information and to respond in concerned and involved ways.

  • Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients / families.
  • Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
  • Delivers care that is specific to the age of the patient.
  • Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
  • Contributes information provided by the patient or family for the assessment of health status.
  • Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.

    • Minimum Qualifications :

  • Education : High School Diploma or equivalent required
  • Licensure, Certification, Registration : Preferred : Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained.
  • Skills, Knowledge & Abilities : Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem-solving abilities and analytical skills to ensure patient's needs are met and to optimize practice workflow. Must possess advanced computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.
  • Experience : Minimum of three (3) years of experience as a Medical Assistant with a minimum of one (1) year as a Medical Assistant at Lahey

    • As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

    More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

    Equal Opportunity Employer / Veterans / Disabled

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