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Desktop Support Technician

Desktop Support Technician

Think ConsultingBaltimore, MD, United States
5 days ago
Job type
  • Full-time
Job description

Desktop Support Technician

Contract to Hire

Onsite M-F in Baltimore MD

Skills :

  • Configure and deploy computers using tools such as Jamf Pro, MECM, and Ansible
  • Provide technical support to staff and partners both in-person, telephone, and through other collaboration tools.
  • Install, configure, troubleshoot and repair computers, peripherals, printers, VOIP phones, software, and other equipment.
  • Assist with office moves for new and existing employees.
  • Perform basic maintenance and troubleshooting of A / V equipment and conference rooms, including resolving technical problems and assisting staff and partners with connecting to A / V systems .
  • Other duties and responsibilities as assigned.

Qualifications :

  • Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.
  • 5+ years work experience in a related field.
  • Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
  • Excellent customer service and communication skills.
  • Ability to effectively prioritize and execute tasks in an interrupt driven environment.
  • Proven analytical and problem-solving skills.
  • Ability to lift / move computer equipment up to 40 lbs.
  • Apple Certified Macintosh Technician Certification (Preferred)

    • Equal Opportunity Employer, including disability and protected veteran status

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    Desktop Support Technician • Baltimore, MD, United States