Inside Sales Manager - Customer

Company Overview

Join the leader transforming healthcare waste management across America.

MedPro Disposal is the nation's largest privately-held medical waste management company, serving 35,000+ providers across 48 states in a $2+ billion market. Since 2009, we've been the trusted partner helping healthcare facilities save up to 30% on waste management costs while maintaining 99% on-time service.

What we do: We lead with comprehensive medical waste disposal solutions, plus pharmaceutical waste management, secure document destruction, and compliance training services—all powered by innovative technology and a client-first approach.

Why it matters: We handle the critical but complex challenge of medical waste management so healthcare providers can focus on what they do best: delivering exceptional patient care.

Our impact: From physician practices to hospitals, dental offices to long-term care facilities, we're trusted advisors and strategic partners—not just vendors. We combine proven expertise with environmental responsibility and comprehensive protection to solve complex operational challenges.

Ready to grow with us?

Join a fast-scaling, mission-driven company where we Do The Right Thing, roll up our sleeves with a "figure it out" attitude, and win as a team. We're building something meaningful—making healthcare safer, more compliant, and more efficient—one client at a time.

Position Overview

The Inside Sales Manager – Customer will be responsible for driving top-line revenue growth, maximizing team performance, and creating a culture of excellence. In this role, you’ll lead a blended team of inbound sales representatives and client managers, ensuring retention and upsell opportunities while hitting aggressive revenue goals.

This is a fully onsite leadership role at our Naperville, IL headquarters, offering the opportunity to directly influence MedPro’s sales strategy, mentor future leaders, and make a measurable impact on our growth trajectory.

Key Responsibilities

Sales Leadership & Team Development

• Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement.
• Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches.
• Hire, onboard, and develop top sales talent to build a strong, future-ready team.

Revenue Growth & Forecasting

• Own monthly revenue targets across inbound, outbound, and account management sales teams.
• Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment.
• Track and analyze daily/weekly/monthly KPIs, presenting actionable insights to senior leadership.

Customer Success & Retention

• Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully.
• Monitor customer health metrics and address potential churn risks proactively.
• Collaborate with Marketing and Operations to deliver a seamless customer experience.

Process & Performance Optimization

• Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement.
• Create sales playbooks, scripts, and best practices for scaling success across the team.
• Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability.

Strategic Leadership

• Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership.
• Recommend and implement process improvements to increase efficiency and ROI.
• Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership.

Required Qualifications:

• 5+ years of proven sales experience with consistent revenue growth and quota achievement.
• 3+ years of leadership/management experience in inside sales, client success, or a call center environment.
• Bachelor’s degree preferred (Business, Marketing, or related field).
• Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards.
• Exceptional written and verbal communication skills with the ability to influence at all levels.
• Demonstrated success in building, mentoring, and scaling high-performing sales teams.
• Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment.
• Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed.

Compensation & Benefits:

• Impactful Work: Directly contribute to the success and growth of a fast-scaling healthcare compliance leader.
• Career Growth: Leadership training, mentorship, and clear pathways to Director-level opportunities.
• Compensation: Competitive base salary of $100K, OTE $150K+ with team-based performance bonuses
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Time Off: Generous PTO, paid holidays, and work-life balance initiatives.
• Culture: Collaborative, mission-driven, and high-energy environment where your contributions matter.

Application Process

Shortlisted candidates will be asked to complete a brief leadership assessment prior to the first interview.

Equal Employment Opportunity Statement

MedPro Disposal is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.