Patient Service Representative- Canyon Medical Center

Patient Service Representative- Canyon Medical Center

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

Essential Duties and Responsibilities :

• Ensure patients have a positive experience during their visit, whether in-person, telehealth, and / or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles, and / or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications :

Experience, Education, Licensures & Certifications :

Knowledge, Skills & Abilities :