Information Systems Technician

Salary : $88,937.00 - $116,042.00 Annually

Location : Malibu City Hall, CA

Job Type : Full-Time

Job Number : 202500068

Department : Administrative Services

Division : Information Systems

Opening Date : 09 / 08 / 2025

Closing Date : 10 / 9 / 2025 11 : 59 PM Pacific

Description

DEFINITION

Under general supervision, performs technical support offering guidance and assistance to end-users; manages the help desk ticketing system and resolves a wide range of technical issues; assists with the City's media production and telecommunication services; conducts maintenance and repairs for various computer systems; monitors city-wide application systems and network infrastructure; assists with special projects; and performs related duties as assigned.

IDEAL CANDIDATE

The ideal candidate will be a skilled and customer-focused IT professional with a strong foundation in computer systems, networks, and technical support. Must demonstrate a proven ability to manage and resolve a wide range of help desk requests while providing exceptional service to City staff.

The successful candidate will possess the following qualities and competencies :

• Technical Expertise :

Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues

Exercises sound judgment and resourcefulness in addressing technical challenges

Provides responsive and professional support to end-users, ensuring timely resolution of technical issues

Works collaboratively within the Information Systems division while maintaining accountability for assigned tasks

Fully understands and adheres to departmental policies and procedures

This role is well-suited for a motivated professional who enjoys problem-solving, supporting city operations through reliable technology services, and contributing to innovative projects that enhance organizational efficiency. This is an excellent opportunity for an IT professional who enjoys supporting end users, working with diverse technologies, and contributing to innovative projects that enhance City services.

Examples of Duties

Typical Qualifications

Education and Experience :

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be :

Education :

Equivalent to completion of the twelfth (12th) grade supplemented by specialized training in Computer Science, Information Technology, or a related field.

Experience :

Two (2) years of technical support, help desk assistance, or end user support.

Licenses and Certifications :

Supplemental Information

Knowledge of :

Ability to :

Having trouble logging in? Contact the NEOGOV Applicant Support Hotline Toll Free at (855) 524-5627.

Need an Accommodation? If you have questions or need special accommodation with the recruitment process, please contact Human Resources at (310) 456-2489 ext. 488. The City of Malibu is an equal opportunity employer.

Paid Holidays : 9 paid holidays plus paid Winter Break (December 24 - January 1).

Malibu City Hall is closed on the following holidays :

Vacation Leave :

1-5 years : 96 hours per year.

6-10 years : 120 hours per year.

11 years or more : 160 hours per year.

Sick Leave : 96 hours per year.

Vacation and sick leave cash-out provision. A portion of vacation leave can be cashed out at the applicable accrual year for qualifying employees. A portion of sick leave can be cashed out at the applicable accrual year for qualifying employees.

The City participates in the Public Employees' Retirement System (PERS). New members to CalPERS, new PEPRA formula 2% at 62, three-year average, 8.25% member contribution; classic CalPERS members 2% at 55, one-year average, the City pays the member contribution for classic CalPERS members. The City does not contribute to Social Security.

Health, Dental, Long Term / Short Term Disability, Life and Vision Insurance are all covered.

Health Insurance : A selection of health plans is available from CalPERS. The City will provide 100% paid premiums-coverage for employee and dependents up to the PERS Platinum PPO health plan level. Dental and Vision : 100% paid premiums-coverage for employee and dependents.

A voluntary 457 Deferred Compensation Plan is available for employee participation. The City will match up to $50.00 per pay period of a contribution to our 457 Deferred Compensation Plan.

The City offers an Alternative Work Schedule (9 / 80) and a hybrid work option (subject to the discretion of management).

Employee Assistance Program; Tuition Reimbursement ($2,500 per fiscal year).

Employees have the option to sign up with the Ventura County Credit Union.

New hire and promotional appointments shall be subject to a probationary period of not less than six months.

Federal law requires mandatory contribution for each employee of 1.45%.

In compliance with the Immigration & Control Act of 1986, all new employees must verify identity and entitlement to work in the United States by providing required documentation.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THE BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

THE CITY OF MALIBU IS AN EQUAL OPPORTUNITY EMPLOYER.