IT Support Specialist

Overview

POSITION : IT Support Specialist

AVAILABLE : ASAP

REPORTS TO : GLOW Academy Principal

Do you :

• have a passion for ensuring all teachers and students have access to high quality technology in their school environment?
• believe that potential, not zip code, should determine a students trajectory for their future?
• believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life?
• possess the willingness to collaborate with your colleagues and our school families, doing whatever it takes, to make our vision for our students a reality?

If so, you are a great candidate to support technology services at GLOW Academy and Spark Academy, and we encourage you to apply for our current IT Support Specialist position.

Position Overview

The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments.

About GLOW Academy

GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolinas only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence, we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy, our early childhood development center, which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington.

About Spark Academy

Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their childrens most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington.

Qualifications

Key Responsibilities

Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.

Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.

Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.

Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.

Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives.

Working Conditions

Schedule and Compensation

Benefits

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