Loan Servicing Manager III

Join a company recognized by FORTUNE and LinkedIn for career growth and workplace excellence. This is your opportunity to make a meaningful impact, develop your skills, and advance your career in a dynamic environment. As part of our team, you'll benefit from ongoing professional development and the chance to shape the future of loan servicing. Experience a culture that values innovation, collaboration, and leadership. Grow with us and help drive success for our clients and communities.

Job Summary

As a Loan Servicing Manager III within JPMorganChase, you will manage a team of loan servicing specialists to ensure smooth loan portfolio operations. You will interpret loan documents, interact with stakeholders, and oversee critical deadlines. Your expertise in loan servicing and lending services will guide impactful decisions and financial management. You will resolve complex issues, drive strategic planning, and foster continuous improvement. Your leadership will nurture future talent and support the growth of our Agency / Off-Balance Sheet Servicing team, enabling expansion in Fannie Mae, Freddie Mac, and CMBS offerings.

You will play a key role in building and maintaining servicing frameworks for agency products, collaborating with commercial real estate teams, and ensuring operational readiness. Your focus on quality control, process improvement, and team development will help us deliver best-in-class servicing solutions. Be a culture leader and help shape the future of our loan servicing operations.

Job Responsibilities

• Oversee interpretation of loan documents for accurate and timely servicing.
• Lead a team of loan servicing specialists, driving performance and improvement.
• Resolve issues using advanced conflict management skills.
• Guide loan servicing operations with strategic planning aligned to firm goals.
• Mentor and develop future leaders within the team.
• Equip team members with skills, resources, and support for success.
• Maintain performance metrics and enforce quality control.
• Build and maintain servicing frameworks for Freddie Mac and Fannie Mae products.
• Identify and implement process improvements.
• Collaborate with WLS and commercial real estate teams on operational readiness.
• Foster a collaborative and positive team culture.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

Required or Additional Information

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans