IT Support Specialist II

Carter Express / Carter Logistics

Job Description : IT Support Specialist II

Location : 4020 West 73rd Street, Anderson, IN 46011

Department : IT Job Status : Full-Time Reports to : Director of Global IT Support Services

POSITION SUMMARY

The IT Support Specialist II is the second level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner and be part of an on-call rotation.

ESSENTIAL DUTIES and RESPONSIBILITIES :

• Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time
• Experience with Windows 10 Pro in an enterprise environment
• Microsoft Office 365 account provisioning, de-provisioning, and maintenance
• Act as an escalation point for advanced help requests to Tier 3

EDUCATION :

High School Diploma or GED required. 2+ years working with some of the technologies

EXPERIENCE :

Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills

SUPERVISORY RESPONSIBILITIES :

None

OTHER REQUIREMENTS :

Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation

WORK ENVIRONMENT :

This position is on-site.

At Carter Express, INC / Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC / Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Monday - Friday | 8AM - 5PM | Weekend Rotation